Shipping Policy:

1. Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods: We offer standard ground shipping for most orders. Expedited shipping options may be available for an additional fee.

3. Shipping Rates: Shipping rates are calculated based on the weight, size, and destination of the order. Customers can view the shipping costs during the checkout process before completing their purchase.

4. Delivery Estimates: Estimated delivery times vary depending on the shipping destination. Customers will receive a tracking number via email once their order has been shipped, allowing them to track the status of their delivery.

5. Shipping Restrictions: Currently, we only offer shipping within the contiguous United States. We do not ship to PO boxes or APO/FPO addresses.

Return Policy:

1. Eligibility: We want you to be completely satisfied with your purchase from Pure Patio. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

2. Return Process: To initiate a return, please contact our customer service team to obtain a return authorization (RA) number. Items must be returned in their original packaging and in unused condition to be eligible for a refund or exchange.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Processing: Refunds will be issued to the original form of payment within 5-7 business days after we receive and inspect the returned items. Exchanges will be processed promptly once the returned items are received.

5. Non-Returnable Items: Certain items, such as custom-made or personalized products, final sale items, and clearance items, may not be eligible for return or exchange unless they are defective or damaged upon arrival.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can arrange for a replacement or refund at no additional cost to you.

7. Cancellation Policy: Orders may be canceled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be canceled but may be eligible for return as outlined in our return policy.

Please note that our shipping and return policies are subject to change without prior notice. For any questions or concerns regarding shipping or returns, please don’t hesitate to contact our customer service team for assistance.